Email crash on send

December 13, 2018, 10:24 pm

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A user has written a detailed email (multiple "save to draft-continue editing" saves) to a customer. He went to send the email and GoldMine threw an error.

The entry of the message is in his Pending labeled as outmail, but the message is not viewable.  When you select the message, you get a GoldMine dialog box "Debug: Message does not have a Mailbox record."

The contact record has been emailed multiple times before.The user has been on GoldMine for 20 years.

We are currently on GMPE 2016.1.0.172.  User is on a remote copy.  Syncing the system yields the same issue on the network copy.

Is there any way to resurrect this email?

Help.

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Validation Rule to check at least one checkbox selected and in specified Change Status

December 13, 2018, 11:07 pm

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I am looking to create validation rule in Change business object that will check in status "Pending Change Assessment" then check if at least one of the checkbox has been selected.

 

My expression looks like this:

 

$(if Status == "Pending Change Assessment" then

          if  CategoryData == true || CategoryDatabase == true ||

                 CategoryError == true || CategoryFunctionality == true ||

                 CategoryHardware == true || CategoryInterface == true ||

                 CategoryNetwork == true || CategoryOperatingSystem == true ||

                 CategoryOthers == true then true

          else false

     else true)

 

But it looks like the rule triggered even though the Change not in "Pending Change Assessment" status. Any help would be appreciated.

Re: distribution package powershell script with parameters

December 13, 2018, 11:18 pm

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already tryed that but haven not reset the hash. its working now thx.

Re: Using a timespan to set a list of time ranges

December 13, 2018, 11:32 pm

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NickBrown did you get working ok ?

Re: Updating Master-Incident through Incident

December 13, 2018, 11:55 pm

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Hi,

 

I'll give it a try. This is roughly what I was going for. I get easily lost in the relationships necessary for manipulating related Incidents but am confident to find a solution.

 

Thank you.

Re: Updating Master-Incident through Incident

December 13, 2018, 11:58 pm

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Hi,

 

You can just check the relationships which are used on the Incident layout i.e. for the MI and Related Incidents in order to get the right relationship.

Re: W10 - mehrere Sprachen - prinzipielles Vorgehen

December 14, 2018, 12:06 am

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ich mache seperate escript Pakete für die Sprachpakate und weise diese zu und frage die OS BUILD Version ab. (Server seitige Voraussetzung)

(&(BasicInventory.InstalledOSVersion:Version>=10.0.16299)(BasicInventory.InstalledOSVersion:Version<=10.0.16300)(objectCategory=Computer))

 

da ich auch eine Uninstall Routine drin habe muss bei der Inplace Migration natürlich beachtet werden dass wenn die OS Build Version höher ist die Deinstallation mit done rausgeht ohne eine eigentliche Deinstallation.

Das neue Sprachpaket wird autom nach der Inplace Migration autom installiert.

im Windows DSM Inplace Paket wird während der Installation ein Paket welches das Windows 10 anpasst auf not installed gesetzt.

So sieht mein Windows 10 auch nach der Migration auf die neue Build so aus wie vorher.

RC WS blank screen via csa

December 14, 2018, 1:02 am

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Hi, we have some problem with remote control ws and csa (external) agents: after connect it shows blank screen. Core version 2018.3 fresh install, for internal agents html and ws remote control work properly, for external (via csa) agent html rc is ok, but ws doesn't work. Need ideas to resole issue

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Re: powershell scripts runs but does not install .vsto package

December 14, 2018, 1:12 am

≫ Next: Re: Fixing Intel NUCs so they can get Provisioned

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Are there any debugging logs you can enable for the VSTO process ...?

 

Usually "User context" can make a key point here -- in that we're usually running things as "local system" ... and this may be an instance where you need to run it as "an actual admin" (so you can try running the package as a domain admin for a test, for instance).

 

That and/or throw in logging into your Powershell script of your own, may help you figure out what's going on.

 

To help along, here's a simple Logging function I've created years ago & have been using in POSH in my scripts ...

 

$LogFilePath = "C:\MyLog.txt" # Point to some location & give a file name in the path
######################################################
### LOGGER FUNCTION ###
# Simple logger function to keep track of things & write desired strings into out log.
# Will create an empty line (for white space) if the string handed to it is empty.
######################################################
function Logger ([string]$LogString) {    if ($LogString -eq "") {        Out-File -FilePath $LogFilePath -inputobject "" -Append        Write-Host ("")    }    else {        [string]$FullLineString = (Get-Date -Format r).ToString() + " :: " + $LogString        Out-File -FilePath $LogFilePath -inputobject $FullLineString -Append        Write-Host $FullLineString    }
}

 

Usage is like either of the following:

Logger("Log My Message")
-- Or - for an empty line for visual white space in the log
Logger("")

 

Hope that helps .

Re: Fixing Intel NUCs so they can get Provisioned

December 14, 2018, 1:18 am

≫ Next: Export computer records

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The command line to run a miniscan is usually like so (for reference):

ldiscn32 /mini /o=C:\MyMiniOutput.txt

 

The "/O=..." switch creates an output file.

The "/mini" switch tells the inventory scanner to create a mini-scan.

 

Whilst you CAN do this, it's usually easier to capture things on the Core side (but either works).

 

If a (later) FULL inventory scan has got the serial number, you may want to cross-check the version of LDISCN32 in your WIM image versus the one in your LDLOGON directory (could be "just" a case of an old scanner version, for instance).

 

You could TRY sending the data (if you can get to it) as a custom data string (separately) via the following (I'm not sure this hack'll work, but it's something to look at potentially) -- How to send Custom Data with a Miniscan .

 

Hope that'll help?

Export computer records

December 14, 2018, 1:19 am

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We use Endpoint Security and install the Endpoint Security Agent on all our computers, and now we would like to export the details ready for import into our Help Desk software - Hornbill. How do you do this?

Role Audit

December 14, 2018, 1:45 am

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Hi all

 

I'm looking to do a full audit of what roles we currently use in ISM. Basically to see what and who has permissions to view and edit objects

 

Not really sure where to start!

 

Any advice from anyone who has done this before would be greatly appreciated

 

Dan

Associate multiple incidents to a problem

December 13, 2018, 8:11 am

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i have a problem which is switched as  new to ivanti from other system , the number was 8 problems  , so i have done them manually

but the issue is on each problem there is around 76 incidents associated with ,

Any idea here to search them and link them accordingly

Portal Manager - Remove applications already installed

December 14, 2018, 2:27 am

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Hello,

we use the portal manager for installing applications to users.

Is it possible, in case the application was already present on the user's client, display the remove button instead of install?

 

Many thanks

 

Stefano

Export computer inventory details.

December 14, 2018, 5:55 am

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We use Endpoint Security and install the Endpoint Security Agent on all our computers, and now we would like to export the details ready for import into our Help Desk software - Hornbill. How do you do this?

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Re: Portal Manager - Remove applications already installed

December 14, 2018, 6:10 am

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Might it not be easier then (not to mention - LIGHTER on the Core) to just train your users & offer both - an INSTALL and an UNINSTALL package for a package at all times (and just script some simple detection / handling logic to deal with cases where people try to uninstall something that isn't installed, for instance) ?

Audit a dashboard

December 14, 2018, 6:26 am

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Is there a way to audit a dashboard in WebAccess to see if changes were made and who made those changes?

Re: Email crash on send

December 14, 2018, 6:41 am

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This is very clearly an "out of the ordinary" situation.  That is very unpredictable behavior.  Therefore, knowing whether or not there is a practical way to recover the email is almost impossible to say.

 

On the off chance that the MAILBOX record does exist, but simply wasn't properly LINKED to he pending activity, you could search the MAILBOX table, based on USERID and date/time frame and possibly "find it".  (Or, sort by RECID DESC and possibly find it.)   I would look for MAILBOX records with a blank LINKRECID (possibly).  However, I'm speculating that's a long shot.

 

As an FYI:

 

For unsent emails (queued, like you describe), there should be 2 records for the email, one in CAL and one in MAILBOX.  The LINKRECID of the MAILBOX record should POINT to the RECID of the CAL record.

For sent emails, there should be 2 records for the email, one in CONTHIST and one in MAILBOX.  The LINKRECID of the MAILBOX record should POINT to the RECID of the CONTHIST record.

 

Hope this feedback helps.

Re: Win 10 Migration using Endpoint...

December 14, 2018, 6:44 am

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I would like to have your assist regarding POC with the customer that I will use the following solution components:

 

• Ivanti Endpoint Manager 
• Ivanti Environment Manager
• Ivanti File Director
• Ivanti Insight

 

 

• Scop

   -  Take Windows 10 image including customer applications using EPM and restore it on Windows 7.   --> Done (works fine for me)

   -  Restore the printer configurations (as was in this device before restore Win 10) and all other application not included in the Windows 10 image that Windows 7 user had it

 

• For Example

        Win 7 user has a printer configured via NW and MS VISIO application, after restoring the Win 10 image printer configuration and Visio application removed

 

Thanks in advance!

Re: Win 10 Migration using Endpoint...

December 14, 2018, 6:47 am

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If you're dealing with a POC and and end-customer scenario, what you want is to get in touch with an SE (Sales Engineer) -- they can help you with demos.

 

Get in touch with your Ivanti Sales contact & ask them to help you get in touch with your respective regional SE team ... they should be able to help you out with that. That's not really a topic for the community, as this is a pretty big scope to tackle. It's doable - but is best handled in F2F interactions, as there's likely to be other complications.