Query for closed tickets
Hi, Could someone provide me with a query to find all the closed tickets within a week. The problem I have here is, we use 2 different modules (Incident management and Request management). Is there a...
View ArticleRe: How to have loudly sound on MC3190?
Thanks,I know the settings but we are not satisfied a lot of customer are complain about this we can use a WAV files? If yes how we can configure it?
View ArticleRe: Query for closed tickets
You will not be able to report across processes with just using the query viewer. The easy way around this would be to make two different queries and put them both on a single dashboard for easy...
View ArticleRe: Query for closed tickets
You can do a querry on the process module. I think from there you can narrow down the query to request and incidents. Yous can use the current end status to see if they are closed or resolved
View ArticleRe: Do Microsoft Office 2013 patches apply to Microsoft Office 365?
Hey, Same questions. We are working on the preperations for the 0365 rollout.Anyone with an answer on how we can patch 0365 with LANDesk using the cloud Appliance? Thanks
View ArticleRe: Process Approver link
Stu, I know this is a bit old - byt hopefully there is an answer. I see the response - but I'm not understanding what Placeholders in SLA notifications are available to me to accomplish this. I could...
View ArticleRe: Possible Chrome Update issue
I had the same issue on a tablet, with no other monitor attached to it, running chrome 32.0
View ArticlePathc and compliance scan
we run out patch and complaice scan weekly on a friday. I want to disable the scan for some computers. Is there a way to disable it for some but leave it enabled for all other computers. I can break...
View ArticleRe: Process Approver link
Stu,I think I figured this out - it was nt that clear upon first read. Just to document for others who may stumble upon the same article. So - I first used the same Process Approver URL I would for any...
View ArticleRe: Pathc and compliance scan
There is no easy way to disable the scan, the best way to handle this is to create one or more scan and repair setting that you then assign to those systems. Also, depending on which version of LANDesk...
View ArticleRe: Need help with a settings issue
I've accomplished this before by using Intermec's SNG utility to create XML files of Intermec settings that you push down via Avalanche into the SSConfig directory on the device. The SSConfig directory...
View ArticleRe: We have machines that are not reporting their last vulnerability scan...
The "Last Updated by Inventory Server" field does not reflect that the scan was successful, but only that the scan was received. It could have been rejected for various reasons. The best field to...
View ArticleRe: Do Microsoft Office 2013 patches apply to Microsoft Office 365?
From my understanding if you deploy 2013 using click-to-run, updates for office are automatic and cannot be managed. If you deploy Office 2013 using MAK or KMS activation like you would have in 2010...
View ArticleRe: Can I set default timezone for all service desk Web Access users?
Ideally you'd run a script which sets the timezone every day to the right one. Whoever did your implementation should have set this up, but I'm sure there is one up on the community somewhere. You...
View ArticleRe: How to login as administrator on self service?
Could run two copies of the console. I run the 32 bit version as explicit and the 64 bit as integrated. You could also have 2 frameworks for WebAccess, one with Integrated and one explicit. Each...
View ArticleRe: Audit Trail
Yep, LANDesk really needs to improve the functionality here. At the very least, they should output audit logging info to the Windows Event logs.
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Re: Audit Trail
There is an option to add auditing events in the Configure > Auditing Configuration section
View ArticleRe: Audit Trail
http://help.landesk.com/Topic/Index/ENU/LDMS/9.5/Content/Windows/audit_c_event_log.htm
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