Re: Locking Error
LANDesk has no such report or admin function to monitor locks. You would certainly think that somewhere in SQL there must be a log file that can explain what happened, when it happened, and who it...
View ArticleProblems installing SQL 2008 Native Client
I can't seem to get this install to work no matter what switches are used. It stops at "Task queued at client for execution". I am using standard push as the delivery method. The distribution package...
View ArticleRe: Locking Error
The only multiple access to single record scenario i can think of is if there are multiple tasks under a ticket, and multiple users attempt to update notes at the same time. This has happened in...
View ArticleRe: LDSCAN .scn files not processing fast enough
Anyone have experience with this setting in LANDesk 9.5 SP1? Still recommended and safe to bump threads up to 4? We have about ~6000 nodes and I notice that .scns tend to pile up in ldscan folder and...
View ArticleRe: Provisioning tasks don't auto boot
Thanks for the reply. Unfortunately ignoring is not an option for us as we image so many devices, it will take forever to get through them one by one. There are no other tasks in there as these are...
View ArticleRe: Change Group (Don't see any available groups)
Hi Chad,1. the advantage would be if someone is in multiple groups, they can toggle between those groups in order for it to update a query to show tickets assigned to that group. The permissions are...
View ArticleRe: Between Dates filter not working
What happens if you enter the dates then instead of hitting Enter you click out of the box somewhere else on the window? Does that run correctly?
View ArticleRe: Between Dates filter not working
Same thing - just removes the dates and resets it the query to default
View ArticleRe: Between Dates filter not working
Tried it with both the date and the time or just the date.
View ArticleRe: AutoCAD 2011 software distribution
Hi Irishmn76,i have a customer very interested in using LANDesk to push out AutoCAD. i came across this post, and i wanted to know if you had any customers that are willing to be a referral for LANDesk...
View ArticleRe: AutoCAD 2011 software distribution
Hi dw920ckec,I have a current customer looking to use LANDesk to push out AutoCAD. Would you mind if you shared your experience using the LANDesk product to push out AutoCAD? They want to make a...
View ArticleRe: Incident notes added by incident task
Hi Shaun, Rather than duplicate all the data, you can add an attribute to Incident and use a calculation to pull all that into one HTML field for display at the Incident level (using a . I've created...
View ArticleRe: Data Partitioning in Service Desk
Can you configure more than one partitioning attribute? I haven't gotten into implementing any sort of partitioning yet, but may need to in the nearer future as we bring more groups into using SD. -B
View ArticleRe: Data Partitioning in Service Desk
Quote from the manual ...NOTE: Only one attribute on an object can be set as the Partition Type for analyst partitioning, and one forcustomer partitioning. These could be the same attribute if you...
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Managing devices and passwords through access gateway
Hi everyone, This might be in the wrong area, and if it is I apologize, but I haven't been able to find a post about this on the community site. We're in the process of implementing a password policy...
View ArticleRe: HII preview works but not when running HII in regular mode
Thanks for the suggestion, unfortunately that did not work. HII setup path and preferred server are both fully qualified. I tried del preferred server and readding it then recompiling .db3 file but...
View ArticleManually starting the MI engine to test trending
It's my first time working with MI and I read that the engine runs at midnight and you can expect to see your info the next day. One of the issues with this is that since I am very inexperienced with...
View ArticleRe: Best Method for Integration between Service Desk and LDMS
When you create your connection to the LDMS core, use the LDMS connection rather than generic SQL. That way you get the more integrated view of the attrubuets etc available in LDMS.
View ArticleRe: Manually starting the MI engine to test trending
I'm reasonably sure it only runs once a day. If you talk to your LANDesk or partner account manager you may be able to get access to an internal tool that LD use to populate the MI repository with...
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