Re: Service Desk Performance Benchmarking
LANDesk have one that they use so you could ask your account manager what that is.
View ArticleRe: Process Triggers for Webinars
Hi Steven, I don't know of a list but it shouldn't be that hard to identify. Start you webinar software and look in the task manager what exe file was started. You can then add this in your process...
View ArticleRe: Edit End User Account details in Self Service
When I created that bit of the demo it was done quite simply. A query was written against the user/end user object with a criteria that matches to current user. A window rule was then set up so users...
View ArticleRe: Queries on number of Adobe Acrobat X Standard Installed
Hi, try to query on "Software --> Add or Remove Programs --> Program --> Name = Adobe Acrobat X Standard (or what it's called in your list)" and add the "Install Date" as a column to your...
View ArticleRe: Does anyone have any up to date Identity Management Workflows they could...
Hey Chris, I would directly raise a support call because the processes you can download are exported with an older version of process manager and you are not able to import them into the actual one....
View ArticleLanDesk Web Console doesn't load after authentication
We just did a fresh install of Landesk 9.5 with upgraded 9.0 database. This is installed on a Windows Server 2008 R2 machine with IIS 7. When going to http://landesk_Machine/Remote, the login box...
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Re: Vanishing Data
I also have just noticed this inventory issue with data missing. If I manually start an inventory scan on the computer it populates inventory successfully. We have the stale computer setting set to...
View ArticleDetaching and moving LD Database
I would like to detach and move the Landesk DB to a different parition using MS Management Studio. Does anyone have any insight on the correct way to do this? Gary
View ArticleRe: Creating Window Design Transfer files with Calculations
A common problem with that specific error is with calculations that have dependencies with more one level of reference in them for example 'Assignment/Group' or 'Assignment/User'. So on your...
View ArticleRe: Create Incident or Request from User window
Our way of handling this in our version of the OOTB database is to use the Call Domain to log the top level details. Then the process gets the analyst to decide what type of call it is and then a...
View ArticleRe: ServiceDesk 7.5 download (setup)
You'll not find it here I'm afraid. You can for other LANDesk products, but for LDSD you'll need to talk to your account manager or your support team. Whoever did the install for you might also be...
View ArticleRe: Group on a Calculated String Attribute not working?!?
It was set up as an after read calculation, I picked up from the community that this might be causing me an issue, however I then changed to a before save calculation and am still getting problems, it...
View ArticleRe: Populate Task - Details from Request data
Hi Tim Calculations do not handle null values very well - in general the first thing you need to do is to have a whole bunch of "if" statements checking if a value is null, and only procede to use that...
View ArticleRe: Populate Task - Details from Request data
Posting this in case it might help someone sometime... All comments are purely my experience - no promises, guarantees, etc. If I were to describe this process, "flakey" would be the one word. See my...
View ArticleRe: Populate Task - Details from Request data
Paul, I was fortunate in that most of my values were requried or defaulted to False in the case of the booleans. The only one that was not mandatory was MiddleName and I ended up setting it as a blank...
View ArticleRe: Populate Task - Details from Request data
If working with lists, I've always found it better to specify the actual attribute you wish to use, such as "Title", so it would be _RequestedBy.Title and _Department.Title (or similar). As far as...
View ArticleRe: Imagew.exe .tbi and 2gb barrier
I cant recall 100%, so you may want to do a search, but I believe you remove this '/max:2GB' from the capture script and it will create one large file. Rob
View ArticleRe: ServiceDesk 7.5 download (setup)
thanks. Sorryforpartnerknowifthere isaccess to theservice desktrial ?
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