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Re: Is it possible to import a DATETIME attribute from LDMS into LDSD using...
You could use the following article as a template. It doesn't do exactly what you want, but shows how to manipulate a string being imported into the format you want....
View ArticleRe: Best way to exclude certain Support Groups from Incident Survey?
Hi, The reason you can't see the attribute you created is because you created it on the "Support Group" object which is a child of the "Group" object. The "Create Group" relationship on the Resolution...
View ArticleRe: URL's to Bundles? Version 7.4
I had the same issue with incident surveys in 7.4. I worked with support to modify the links and then it worked. I can't remember exactly what we removed from the link because it's been so long ago...
View ArticleRe: Find packages in a package bundle with the search function
I think the problem you are having is that "Skype" is not in the root of Public packages. When you do a find, it doesn't search withing the bundles/folders. I just tested this and got the same result....
View ArticleRe: How do I configure to make an email notification of a resolved incident...
Just wondering, why would you not want the user to know the incident has been resolved? If your resolving on creation, I would think you may want to suppress the creation e-mail. The resolution...
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Has anyone seen issues with integrated login using firefox 30 on a mac?
This started happening with users via web access when firefox updated to 30. So far I only see it with users who are on macs. Safari, chrome, and IE seem fine. Im still using service desk 7.5 sp 1....
View ArticleRe: Has anyone seen issues with integrated login using firefox 30 on a mac?
I have seen this and I had to add the web access URL to the "Intranet Trusted Sites" within Firefox. Here is a link article that describes this process: Firefox NTLM Authentication - Spiceworks
View ArticleRe: Has anyone seen issues with integrated login using firefox 30 on a mac?
It's bigger issue than just LanDesk. I was sent this note from our web programmers: After upgrade to FireFox 30, we can no longer access internal websites. It gives us 401 - Unauthorized: Access is...
View ArticleIs there a way to change time in the Web Consoles from military time to AM/PM?
I'm looking to see if there is a way or if there will ever be a way to use AM/PM time frames in Web like Console renders it. Some people don't like the military time stamp aspect of it and would like...
View ArticleRe: LDMS 9.5 Remote Console Installation Failure
After a lot of searching and not finding any hotfix folders and many reboots, I finally got this to install. We were attempting to run the install from the sdmcache folder. I moved the install files to...
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Unable to add attachments to tickets.
A customer emailed me with the issue highlighted below, they are unable to add attachments to incidents. I tested this myself and got the same result. I checked the application and db servers and both...
View ArticleRe: HTML Remote Control Mac cannot see Mac login screen
If you can't wait for this update, you could run a Custom Script that remotely logs into the Macs using some predetermined credentials. Here's my stab at it: [MACHINES_MAC]; Adapted from these...
View ArticleRe: Is it possible to import a DATETIME attribute from LDMS into LDSD using...
Good news indeed. Are there any other fixes which went into 772 which didn't make it to the release documentation?
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Re: Failed, task handler exception
Just to add another solution to an old post.Our resolution was the original template was deleted via a cut and past. This changed the ID of the template causing an already scheduled job to throw this...
View ArticleRe: Microsoft Windows Patches Failing with error: wusa.exe (2149842967)
Is your Windows Update Service turned off? Group Policy perhaps?
View ArticleRe: Microsoft Windows Patches Failing with error: wusa.exe (2149842967)
Windows 7 patches failing on workstation (log attached) Check out this post. It sounds like the same problem.
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Re: Patch system while provisioning is not working
I might be late to the party, but I think this is still broken in 9.5 SP2. I did manage to get it working by creating a Patch provisioning entry and selecting Scan only with the Scan and Repair...
View ArticleRe: Patch system while provisioning is not working
Slim - I'm not surprised that it's still broken, but that looks like a pretty slick workaround. Quick question, do you know if your method will still work even if I'm not using autofix?
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